Hotel partner onboarding
Live in nine simple steps — most partners in under two weeks.
A guided path from first hello to your first guest order. No machines to buy, no staff to hire — just a clear checklist and a dedicated account manager walking beside you.
Days 1–3 — Get set up
Welcome call, service walkthrough and your product & pricing selection.
Days 4–10 — Brand & approve
Submit artwork, review your proof and approve the branded collateral.
Days 11–14 — Go live
Production, delivery to your concierge and effortless reordering.
The full partnership journey
From first enquiry to an ongoing partnership
Seven stages take you from a first conversation to a running service. The nine operational steps below sit inside the setup and launch stages.
Initial enquiry
You reach out; we learn about your property, guests and current setup.
Consultation
A no-obligation walkthrough and tailored proposal for how the service fits your hotel.
Artwork approval
We brand your bags, cards and QR collateral and you sign off on a proof.
Hotel setup
Rate card, pickup schedule and concierge process configured for your property.
Staff onboarding
A short briefing for concierge and housekeeping on the day-to-day flow.
Launch
Collateral placed in rooms and you go live — guests can book immediately.
Ongoing support
A dedicated account manager, monthly reporting and easy reordering.
Try it yourself
Walk through your onboarding
This is your partner portal — step through it just like a real partner would. Complete each step to see how quickly you go live.
Before your welcome call
A short readiness checklist
Have these handy and we can often have you branded and live within a week. Don't have everything yet? No problem — your account manager fills the gaps.
Every partnership includes our Guest Laundry Terms
Clear, guest-friendly policies on liability, claims and handling — shared during onboarding and printed on your in-room cards, so expectations are set before the first bag.
Read the terms →