Case studies
Real Sydney hotels. Measurable results.
How properties across the city replaced costly in-house laundry with a branded, guest-loved service — and what changed.
Boutique · The Rocks
48-room heritage boutique hotel
The challenge: A tiny back-of-house laundry couldn't keep up with guest demand, and designer garments were being sent out ad-hoc with inconsistent results.
The solution: We took over all guest garment care with daily concierge pickups, branded bags and in-room QR cards — freeing their basement space entirely.
Mid-scale · CBD
160-room business hotel
The challenge: Corporate guests expected fast, reliable pressing and same-day options the in-house team couldn't reliably deliver during peak weeks.
The solution: Twice-daily pickups, a dedicated driver and a same-day express tier gave business travellers dependable turnaround, with monthly reporting for the ops team.
Premium · Darling Harbour
220-room waterfront hotel
The challenge: A five-star property needed luxury-grade garment care and a fully branded guest experience without expanding headcount.
The solution: A premium partnership with an account manager, branded collateral across every room and specialist designer-garment handling — offered as a complimentary perk in suites.