Frequently asked questions
Everything you need to know.
The details behind our service — pickup, turnaround, pricing and peace of mind. Pick a topic or expand any question below.
Leave your garments with your hotel concierge. Our driver collects when they're in your area — there are no rigid pickup times or cutoffs. Your cleaned garments are delivered back to the concierge by your selected delivery time.
Standard turnaround is 24 hours from pickup. Same-day express is available for orders where our driver collects before 10am, subject to capacity.
Same-day express carries a 100% surcharge on the base price of all items in the order. This reflects the priority handling and expedited processing required to deliver within the same day.
Yes. Garments made from cashmere, silk, linen, angora, and similar delicate fabrics require specialist handling and attract a surcharge of $5–$15 per item depending on complexity.
We offer professional stain treatment as an add-on service ($8–$20 per item). However, due to the nature of stains and turnaround timelines, we cannot guarantee stain removal. We will always assess the stain and advise honestly on the likely outcome. If we determine treatment is unlikely to help, we won't charge you for it.
Absolutely. We regularly care for garments from brands like Burberry, Chanel, Hugo Boss, Prada, and more. Designer items are priced separately to reflect the specialist handling they require — see our Services & Pricing page for details.
Quick Booking is for guests who don't want to count or categorise their garments. Simply drop off your bag, and we sort, count, and price everything at pickup. We'll send you an itemised quote for approval before we start processing.
We securely save your payment card at booking. You are only charged the final amount after your garments have been processed. For Quick Bookings, you receive an itemised quote for approval before any charges are applied.
Yes, there is a flat $12.00 pickup and delivery fee per order. This covers collection from your hotel concierge and return delivery.
We service hotels across Sydney CBD, Darling Harbour, The Rocks, Surry Hills, Pyrmont, Potts Point, Bondi, and surrounding areas. See our Areas We Cover page for the full list.
We stand behind our work. If there's an issue with your order, contact us immediately and we'll resolve it. Our team inspects every garment before return. For any claims, please reach out within 24 hours of delivery via our Contact page.